Your Voice Matters
We take every complaint, feedback, and suggestion seriously. Reach us through any of the channels below and our team will get back to you promptly.
Call Our Customer Care
+91 88911 94333
Email Our Helpdesk
helpdesk@jammufinanciers.com
Visit Your Branch
Speak to the branch manager at any Jammu Financiers Pvt Ltd branch
Complaint Registration & Escalation
Start
Customer Lodges a Complaint
Through Branch / Email / Written Complaint
Level 1
Branch Manager / Customer Care
Mrs. Saranya8891194333
First point of contact for complaint registration and resolution.
- If unresolved or the customer is not satisfied
Level 2
Grievance Redressal Officer – Head Office
Mr. Rajesh Babu9074627724
Reviews escalated complaints and facilitates appropriate redressal.
- If unresolved or the customer is not satisfied
Level 3
Principal Nodal Officer / Higher Authority
Mrs. Regila B. Casmier8891179611
Higher-level review and final internal grievance escalation.
- If the complaint remains unresolved
Level 4
Reserve Bank – Integrated Ombudsman Scheme
RBI Complaint Management System (CMS)
cms.rbi.org.inCustomers may lodge a complaint with RBI through its Complaint Management System, subject to applicable eligibility and procedural requirements.
Jammu Financiers Pvt Ltd is committed to addressing customer grievances fairly, transparently and within applicable regulatory timelines.
Our Commitment
Every grievance raised with Jammu Financiers Pvt Ltd is acknowledged and investigated by our team. We aim to resolve most complaints within a few working days. If you are not satisfied with the resolution, you may escalate the matter to our Corporate Office in Thiruvananthapuram for further review.
Prefer to write in? Use our Contact Us form and select "Complaint / Feedback" as the reason.